How Do I Remove a Negative Google Review

Knowing how to delete a Google review is a useful skill for anybody who has e'er had to deal with negative reviews on their Google My Business (GMB) list (at present called Google Business Profile).

These negative reviews can blemish your brand'southward online reputation, specially if the reviews stand out in search results for your business on Google, or if they're bringing your online ratings down.

Why Delete a Google Review?

Understandably, negative Google reviews can drive potential customers away. Information technology makes sense for you lot to desire to know how to remove a Google review if it is negatively impacting your reputation.

Later all, traffic-wise, Google is the most popular website in the earth. According to online reviews statistics , information technology'due south also number 1 on the list of elevation business review sites . When customers share their negative experiences on Google, the results for brands can be crushing.

google is the top site for business reviews

63.6% of consumers say they are likely to check reviews on Google before visiting a business location — more than than whatever other review site.
Google is the number i source of online reviews , followed by Facebook. Websites that focus primarily on reviews like Yelp and Tripadvisor are not growing as much as the websites where consumers are likely to already take user accounts (such as Google and Facebook) and therefore experience less friction in reviewing businesses.
21% concord that Google reviews are 1 of the most important factors in their search for a local business, ranking them as more influential than toll estimates, proximity, and search engine results pages (SERPs).

Downloaded the report? How to Translate Your Reputation Score

How to Delete a Google Review (that You Posted)

Anyone with a Google account can write reviews for places they've visited. These reviews appear on Google Maps equally well as on the business's Google listing.

As a user, yous won't exist able to add an anonymous review on Google. All reviews are public, so anyone tin see what yous write. If y'all change your heed about a identify you reviewed, you'll exist able to edit or delete the review while signed in to your Google account.

Step-by-Step Instructions: "How to Delete a Google Review I Posted"

On your computer, open up Google Maps .
In the top left, click Menu. Then click "Your contributions" and choose "Reviews."
Next to the review you want to edit or delete, click "More than." Choose an option and follow the instructions.

How to Delete Google Reviews of Your Business organization

Permit's get this out of the style: when you log into your Google My Business account or Google Concern Profile Manager, you won't find a "Delete" push under every review that you lot desire to remove. It isn't that elementary.

Most of the time, those that succeed in having reviews removed from their Google business listing are able to do then after a non-so-straightforward process.

Businesses can either 1) ask Google straight to remove fraudulent reviews or reviews that violate Google review policy or 2) inquire the reviewer direct to delete their own review.

How to Flag or Remove a Google Review If It'south Simulated or Violates Guidelines

Sadly, it'southward non uncommon for a business to receive fake reviews on Google.

These could come from a spammer or a direct competitor. Sometimes, they could come up from a disgruntled erstwhile employee hoping to crusade irreparable impairment to your employer branding .

While Google has measures in place to remove false and spammy reviews, yous can as well take steps to delete a Google review if y'all think it isn't authentic, relevant, or useful. If you're sure that its contents violate the Google review policy , you tin try to delete the Google review by flagging it with these 3 steps:

Sign in to Google My Business or Google Business Contour Managing director.
Choose your business location and click Reviews from the bill of fare.
Discover the review you'd like to flag, click the three-dot menu, then click Flag as inappropriate .

When to Flag a Google Review

For your reference, here are the types of reviews that would violate the Google review policy.

Spam, fake, or indistinguishable Content: Google reviews should reflect a customer's genuine experience at your business and should not exist posted to manipulate your ratings. Duplicates (reviews posted for multiple locations or from multiple accounts) are likewise non allowed.
Content with conflicts of involvement: Yous cannot review your own business or your competitors in society to dispense ratings.
Off-topic content: Reviews should be based on a client's experience at your business location. "General political, social commentary, or personal rants" are not allowed and serve as grounds for a Google review being deleted or removed.
Restricted and illegal content: Google tin delete reviews that present or depict illegal action. Reviews of products or services that are subject to controls (booze, gambling, tobacco, guns, etc.) must also follow local legal regulations and guidelines.
Terrorist, sexually explicit, offensive, dangerous or derogatory content: Google deletes or removes reviews that are posted by terrorist organizations, contain sexually explicit material, incorporate obscene, profane, or offensive language, or incite hatred against or promote discrimination of specific individuals or groups.

Pro Tip: Reply to the Review Anyway

It may seem counter-intuitive to have to publicly respond to a Google review that you are flagging for removal.

Keep in mind, though, that responding to what may turn out to be a fake or fraudulent review is a swell style to show other potential customers how you handle criticism (valid or non).

Think: how your company responds to negative reviews and unsolicited feedback tin can have a greater bear on on your reputation than what's being said past the customer in the first place.

Hither's an example of how you can respond:

"Hi, (Reviewer'due south Proper noun), Nosotros take these matters very seriously. Unfortunately, we have no tape or recollection of whatever customer or client transaction fitting this business relationship. Nosotros are also unable to verify anything virtually your identity from your proper name in our records. We take comments like yours seriously and would like to investigate this outcome further. Will you please contact us privately? Nosotros'd honey the chance to fix what might accept gone wrong in your experience with us."

How to Enquire the Reviewer to Delete a Google Review

Anyone with a Google account tin edit or delete a review they have written. Simply your customers might non know how exactly they can do this. Share these instructions to make it easy for them.

The customer should open up Google Maps on their computer or device.
In the top left, click Menu (3 horizontal lines).
Look for Your contributions , click, and then choose Reviews .
Next to their review of your business, click More (3 dots).
Choose an pick (edit or delete) and follow the instructions.

Trying to Delete Google Reviews? All-time Practices, Tips, and Culling Solutions

There are ways to protect your brand'due south online reputation without resorting to deleting Google reviews. Here are a number of all-time practices, tips, and alternative solutions that you can implement to minimize the impact of negative reviews on your Google listings.

Respond to the Review

Proactively addressing unsolicited feedback is the all-time manner to strengthen and protect your online reputation, and the best manner to practise so is by responding to the consumer's complaints.

Doing so ways you have a meliorate chance of not just resolving the event, but besides retaining them for future purchases. You tin can besides potentially convince them to change or take down their review.

Even if you don't, y'all're showing those reading the review that y'all value feedback and have pride in correcting problems with every customer's experience.

When trying to figure out how to respond to negative reviews , you lot should address specific issues raised in the review and let the reviewer know of your delivery to providing solutions. Too, be certain to give thanks the customer for taking the time to share their thoughts.

In the optics of other potential customers, taking time to reply to reviews can besides provide reassurance that your organization listens to the voice of the customer and is committed to effective client experience management .

Achieve Out to the Reviewer

If you think you're able to satisfactorily resolve your customer's bug, become alee and inquire them if they still feel negatively most your business. Make follow-upwardly calls. Send an email. Invite them to return to your business organization location.

Accept you won them over? If and so, congratulations! They accept the potential to become one of your well-nigh powerful business promoters.

Amplify the Positive — Asking for More Reviews

A great offense can be your best defense force. That's why it'due south important to develop a strategy around asking for reviews from other customers. Ideally, this will assistance you amplify positive feedback about your company while also drowning out the negative.

While some business organization review sites like Yelp pout upon business concern owners asking customers for feedback, other sites — including Google — permit you to reach out to customers for reviews. Knowing how to get Google reviews is piece of cake because at that place are multiple ways to do so.

Request Reviews through Electronic mail or SMS

Practise you collect customer email addresses or telephone numbers at the betoken of sale or care? If so, and so yous can apply that contact information to accomplish out to customers after they leave. Just brand sure you lot get their permission to gather the information and tell them how you plan on using it.

Go along the message short and to the point, and add together some personalization to show that yous highly value their specific feedback. Be sure to provide a Google reviews link that volition speedily have the customer to your Google Business Contour and make information technology piece of cake for them to exit a review.

Utilise the Ask Tool from ReviewTrackers

The Inquire Tool past ReviewTrackers is an online reputation management software feature that provides an intelligent workflow for teams looking to generate new reviews through SMS and email campaigns, on-site kiosks, and customizable landing pages.

With the Ask Tool, you can also automate follow-upwards with scheduled reminders and drip campaigns . Meanwhile, Enquire Tool's over-solicitation prevention engineering science helps you continue your electronic mail list clean.

How to Delete a Google Review and Build a 5-Star Reputation

Knowing what to practice when you receive a negative review on Google can help yous protect your online business reputation.

While there's no simple or straightforward way to remove Google reviews that could potentially harm your reputation, following the steps outlined above can prepare you for situations where your business organisation will benefit from having a review on Google deleted or edited.

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Source: https://www.reviewtrackers.com/blog/how-to-delete-google-review/